Privacy Policy

Last updated: July 4, 2026

1. Introduction

SmartStudio ("we," "us," or "our") is a pottery studio management platform that provides studio owners and their staff with tools for tracking pottery orders, managing teams, communicating with customers, and handling studio operations. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our application at app.excelleratedsolutions.com (the "Service").

By creating an account and using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create a SmartStudio account, we collect:

  • Email address
  • Full name
  • Phone number
  • Studio name and location
  • Preferred point-of-sale (POS) platform

2.2 Google Account Information

If you sign in using Google, we receive your Google account email address and basic profile information (name) as authorized by you through Google OAuth. We do not access your Google contacts, emails, files, or any other Google data.

2.3 Studio Operations Data

As part of operating your studio through the Service, we store:

  • Pottery order details (customer name, phone, email, order items, status)
  • Customer communication records (SMS/email logs, call notes)
  • Team member profiles (name, role, PIN-based access)
  • Studio logs, checklists, tickets, and internal messages
  • Inventory and POS integration data
  • Schedule and time-off requests

2.4 Payment Information

Subscription payments are processed by Stripe. We do not store your credit card number or other payment details — Stripe handles all payment information securely. We retain only your subscription status and billing period.

2.5 POS Integration Data

If you connect a POS platform (Square, Shopify, Clover, or Lightspeed), we access your team member and order data from that platform solely for the purpose of importing and syncing it into SmartStudio. This data is accessed via secure OAuth tokens and is only used within your studio's account.

2.6 Usage Data

We automatically collect certain usage data, including IP address, browser type, device information, pages visited, and timestamps, to maintain security and improve the Service.

3. How We Use Your Information

We use the collected information to:

  • Create and manage your studio account
  • Provide and maintain the Service's features
  • Process subscription payments and manage billing
  • Send order status notifications to your customers on your behalf
  • Import and sync team and order data from your connected POS platform
  • Provide customer support
  • Detect, prevent, and address technical issues, fraud, or security concerns
  • Comply with legal obligations

4. Data Sharing and Disclosure

SmartStudio is a multi-tenant platform. Your studio's data is isolated from other studios and is never shared between accounts. We do not sell your data.

We may share your information in the following circumstances:

  • Service Providers: We use third-party providers (Stripe for payments, Google for authentication, POS platforms for integrations) who process data on our behalf under strict data protection agreements.
  • Legal Compliance: If required by law, court order, or government regulation.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred subject to this Privacy Policy.
  • Your Customers: On your behalf, we send order notifications (pickup ready, follow-ups) to your customers using the contact information you provide. These customers can opt out of communications at any time.

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted data storage, secure OAuth-based authentication, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, we retain your data for 30 days to allow for reactivation, after which it is permanently deleted. POS integration tokens are revoked immediately upon disconnection.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data (subject to legal retention requirements)
  • Export your studio data
  • Disconnect POS integrations at any time
  • Cancel your subscription at any time

To exercise any of these rights, contact us at support@excelleratedsolutions.com.

8. Google API Data Use

SmartStudio's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only request the scopes necessary for authentication (email and basic profile) and do not transfer Google API data to third parties or use it for advertising.

9. Children's Privacy

SmartStudio is designed for business use by pottery studio owners and their staff. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Email: support@excelleratedsolutions.com
Website: app.excelleratedsolutions.com